What to do if you cannot log in using Internet Explorer 11 Category : Setup / Operation If you cannot log in using Internet Explorer 11, please follow the steps below: Click “Tools” --> Click “Compatibility View Settings” --> Uncheck “Display intranet sites in Compatibility View”. Is the answer helpful? Related Does the StoreJet Cloud have an energy saving mode? What factors could affect the transfer speeds of my StoreJet Cloud? How do I resume a StoreJet Cloud that's in sleeping mode? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started